Skip to content

FREQUENTLY ASKED QUESTIONS

General Information

Yes, we have a showroom in the Woodland area. 

  • Showroom Address: 71 Woodlands Industrial Park E9, Wave 9, #01-05, Singapore 757048.
  • Working Hours: Daily 11:00 am – 8:00 pm.

For more information or inquiry, please email us at mhgfurniture@outlook.com, or click here to WhatsApp us.

Product images are for illustrative purposes only. Actual product may vary from images due to photoshoot lighting conditions and screen settings.
While we try to utilize as much space in our showrooms as possible to show as many products as we can, there may be items on our website that we are not able to display in our showrooms due to the different sizes of our showrooms.

Delivery

We provide free shipping and installation services to our customers for all the items purchased from our websites. Please note that free shipping applies only to addresses with elevators.

For deliveries beyond Level 2 due to reasons such as no direct elevator & not able to fit into the lift, should delivery via staircase be deemed safe, additional charges per item will apply. For more details on how the staircase delivery fees are charged, please contact us.

Yes, it’s possible.

For self-collection, you may place the order online, and send your self-collection request with the order number to our email or WhatsApp. Kindly give our staff some time to process the order and prepare your order items, since some of the items may not be immediately available for collection.

Please wait for your collection confirmation call before arriving at our store. Our customer service will give you a call in order to notify you when your order item is available for self-collection.

  • Collect address: 71 Woodlands Industrial Park E9, Wave 9, #01-05, Singapore 757048.
  • Collection time : Monday to Saturday from 12pm – 8pm.
    For more information on self-collection, please email us at mhgfurniture@outlook.com, or click here to WhatsApp us

Our delivery man will not be responsible for the disposal of old furnitures unless agreed in advance.

We provide disposal of bulky and worn-out furniture at affordable prices. There will be a disposal fee depending on type and size. You can send a picture of the item to our WhatsApp +65 8809 2664 and we will get back with a quote once received your message.

As such, we recommend you may contact your Town Council for free bulky disposal service. For private properties, you may contact your building/estate management for assistance. Town Council provides a free bulky item removal service for HDB residents in our Town. Each household may request up to three (3) bulky items to be disposed of per month with no charges. A fee will be chargeable by the Town Council for the removal of additional items.

Ecozy Furniture Gallery reserves the right to reject disposal items in any of the following situations

Item cannot fit into the lift or build on the wall.
Item is infested with termites, bed bugs, or any other living organisms
It is a last-minute request made during the date of delivery of your item
There is a list of website links, contact hotline and office address for Town Council’s bulky disposal service.

Town CouncilOffices
Aljunied-Hougang Punggol East
Website: www.ahpetc.sg
Town Council Main Office
Blk 810 Hougang Central #02-214
Singapore 530810
Tel: 6744 103
Bedok Reservoir Office
Blk 136 Bedok Reservoir Road #01-1413
Singapore 470136
Tel: 6744 1033
Kaki Bukit Office
Blk 549 Bedok North Avennue 1 #01-460
Singapore 460549
Tel: 6744 1033
Hougang Office
Blk 701 Hougang Avenue 2 #01-01
Singapore 530701
Tel: 6744 1033
Punggol East Office
Blk 156A Rivervale Crescent #01-01
Singapore 541156
Tel: 6744 1033
Serangoon North Office
Blk 147 Serangoon North Avenue 1 #01-421
Singapore 550147
Tel: 6744 1033
Ang Mo Kio
Website: www.amktc.org.sg
Avenue 1 Office
Blk 342 Ang Mo Kio Avenue 1 #01-1561
Singapore 560342
Tel: 6453 0511
Avenue 10 Office
Blk 528 Ang Mo Kio Avenue 10 #01-2385
Singapore 560528
Tel: 6456 1633
Ang Mo Kio – Hougang Service Centre
Blk 662 Hougang Avenue 4 #01-415
Singapore 530662
Tel: 6385 1631Ave 4
Service Centre
Blk 161 Ang Mo Kio Avenue 4 #01-500
Singapore 560161
Tel: 6457 3500
Sengkang West Office
Blk 410 Fernvale Road (Multi-Storey Carpark)
Singapore 790410
Tel: 6634 9215
Bishan-Toa Payoh
Website: www.btptc.org.sg
Toa Payoh Office
Blk 125A Lorong 2 Toa Payoh #01-134
Singapore 311125
Tel: 6259 6700
Bishan Office
Blk 197 Bishan Street 13 #01-585
Singapore 570197
Tel: 6259 6700
Chua Chu Kang
Website: www.ccktc.org.sg
Main Office
Blk 309 Choa Chu Kang Avenue 4 #02-02 Choa Chu Kang Centre Singapore 680309
Tel: 6569 0388
Bukit Gombak Office
Blk 524 Bukit Batok Street 52 #01-769
Singapore 650524
Tel: 6569 0388
Nanyang Office
Blk 952 Jurong West Street 91 #01-725
Singapore 640952
Tel: 6569 0388
East Coast
Website: www.ectc.org.sg
Main Office
Blk 206 Bedok North Street 1 #01-353
Singapore 460206
Tel: 1800 444 9549
Holland-Bukit Panjang
Website: www.hbptc.org.sg
Bangkit Office
Blk 256 Bangkit Road #01-71
Singapore 670256
Tel: 1800 766 9100
Ulu Pandan Office
170 Ghim Moh Road #06-02 Ulu Pandan Community Building
Singapore 279621
Tel: 1800 766 9100
Jurong
Website: www.jrtc.org.sg
Main Office
Blk 255 Jurong East Street 24 #01-303
Singapore 600255
Tel: 1800 561 7776
Bukit Batok Office
Blk 630 Bukit Batok Central #01-146
Singapore 650630
Tel: 6561 2222
Taman Jurong Collection & Service Centre
Blk 399 Yung Shen Road #01-20 Taman Jurong Shopping Centre
Singapore 610399
Tel: 6561 2222
Jurong Spring Collection & Service Centre
Blk 509 Jurong West Street 51 #01-159
Singapore 640509
Tel: 6561 2222
 Marine Parade
Website: www.mptc.org.sg
Main Office
Blk 50 Marine Terrace #01-265
Singapore 440050
Tel: 1800 241 6487
Serangoon Office
Blk 266 Serangoon Central Drive #03-251
Singapore 550266
Tel: 1800 287 6530
Moulmein-Kallang
Website: www.mktc.org.sg
Main Office
Blk 70 Geylang Bahru #01-2719
Singapore 330070
Tel: 1800 298 9603
Nee Soon
Website: www.nstc.org.sg
Main Office
Blk 290 Yishun Street 22
Singapore 760290
Tel: 6758 0129
Nee Soon Central Office
Blk 751 Yishun Street 72 #01-186
Singapore 760751
Tel: 6257 2722
Nee Soon South Office
Blk 845 Yishun Street 81 #02-00
Singapore 760845
Tel: 6758 4922
Pasir Ris-Punggol
Website: www.prpg-tc.org.sg
Pasir Ris OfficeBlk 577 Pasir Ris Stree 53 #01-88
Singapore 510577
Tel: 6585 4938
Punggol Office
Blk 603 Punggol Road #01-01
Singapore 820603
Tel: 6590 9500
Sengkang Office
Blk 266 Compassvale Bow #01-06
Singapore 540266
Tel: 6489 0520
 Potong Pasir
Website: www.potongpasirtc.org
Main Office
Blk 121 Potong Pasir Avenue 1 #01-271
Singapore 350121
Tel: 6284 5000
 Sembawang
Website: www.sbtc.org.sg
Main Office
Blk 306A Woodlands Street 31
Singapore 731306
Tel: 6368 3100
Woodlands Collection Centre
Blk 900 South Woodlands Drive #02-02
Singapore 730900
Tel: 6368 3100
 Tampines
Website: : www.tampines.org.sg
Main Office
136 Tampines Street 11
Singapore 521136
Tel: 6781 2222
 Tanjong Pagar
Website: www.tptc.org.sg
Main Office
Blk 166 Bukit Merah Central #03-3527
Singapore 150166
Tel: 1800 272 6415
 West Coast
Website: www.wctc.org.sg
Clementi Office
Blk 441A Clementi Avenue 3 #02-01
Singapore 121441
Tel: 6776 0271
Boon Lay Office
Blk 509 Jurong West Street 51 #01-159
Singapore 640509
Tel: 6896 4890

Yes, we are providing urgent delivery service with a affortable additional charges. Kindly take note that urgent delivery or next day delivery is only applicable to selected ready stock item on Ecozy Furniture Gallery.

You can contact our customer service either by telephone +65 88092664 or email us at mhgfurniture@outlook.com. We will check the stock availability, delivery schedule, order lead time, and similar item (if your preferred item no ready for delivery yet) .

We will try our best to accede to your request.

Currently we only ship locally within Singapore

You can remark your preferred delivery date in the Order Note in the check-out page. We will endeavour to fulfil your order according to your preferred timing on a best effort basis but cannot guarantee that it can always be met.

The estimated delivery time for your order to be delivered to you depends on the area zone of your delivery address. You will receive an SMS/CALL from us at least one day before the date of delivery to notify you of your confirmed delivery time range.

Ordering & Payment

Step (1) – Select your desired item,  specify your preferred size or colour, and click the “Add to Cart” button.

Step (2) – Item has been added to your shopping cart. You can continue shopping or proceed to checkout.

Step (3) – Once you’re done shopping, you can click on “Shopping Cart” and “Checkout”. You will be bring to the checkout page.

There are 2 options to process the checkout step.
1. Check out as a guest (without creating an account)
2. Login to your account or create an account on our site.

Step (4) – Fill in all your detail (eg: your name, delivery address, contact number).

Three types of payment options are available: Paynow or PayLah,  Credit Card, and Bank Transfer.

Step (5) – Add comments about your order , eg: your preferred delivery date and time or special request.  Click the “Place Order” button and you are done!

After you have successfully placed your order, our team will be in touch with you via phone call within 1 working day from the order date in order to propose a delivery date.

If you are expecting to get quick delivery of your preferred furniture or item. You can contact our customer service either by telephone at +65 88092664 or through instant email.

If you face any questions about ordering, you can call us at +65 88092664 or WhatsApp us.

Physical Store:
We accept Paynow, Cash, Visa/ Master, Nets and OCBC Installment plans.

Online Store:
We accept Paynow, Visa, Master, and Bank Transfer.

No amendment can be done once the order and product are delivered.Please call us at +65 88092664 for any further assistance.