FREQUENTLY ASKED QUESTIONS

We provide free shipping and installation services to our customers for all the items purchased from our websites. Please note that free shipping applies only to addresses with elevators.

For deliveries beyond Level 2 due to reasons such as no direct elevator & not able to fit into the lift, should delivery via staircase be deemed safe, additional charges per item will apply. For more details on how the staircase delivery fees are charged, please contact us.

Yes, it’s possible.

For self-collection, you may place the order online, and send your self-collection request with the order number to our email or WhatsApp. Kindly give our staff some time to process the order and prepare your order items, since some of the items may not be immediately available for collection.

Please wait for your collection confirmation call before arriving at our store. Our customer service will give you a call in order to notify you when your order item is available for self-collection.

• Collect address: 71 Woodlands Industrial Park E9, Wave 9, #01-05, Singapore 757048.
• Collection time : Monday to Saturday from 12pm – 8pm.
  For more information on self-collection, please click here to WhatsApp us

Our delivery man will not be responsible for the disposal of old furnitures unless agreed in advance.

We provide disposal of bulky and worn-out furniture at affordable prices. There will be a disposal fee depending on type and size. You can send a picture of the item to our WhatsApp +65 8809 2664 and we will get back with a quote once received your message.

As such, we recommend you may contact your Town Council for free bulky disposal service. For private properties, you may contact your building/estate management for assistance. Town Council provides a free bulky item removal service for HDB residents in our Town. Each household may request up to three (3) bulky items to be disposed of per month with no charges. A fee will be chargeable by the Town Council for the removal of additional items.

Ecozy Furniture Gallery reserves the right to reject disposal items in any of the following situations

Item cannot fit into the lift or build on the wall.
Item is infested with termites, bed bugs, or any other living organisms
It is a last-minute request made during the date of delivery of your item
There is a list of website links, contact hotline and office address for Town Council’s bulky disposal service.

Yes, we are providing urgent delivery service with a affortable additional charges. Kindly take note that urgent delivery or next day delivery is only applicable to selected ready stock item on Ecozy Furniture Gallery.

You can contact our customer service either by telephone +65 88092664.
We will check the stock availability, delivery schedule, order lead time, and similar item (if your preferred item no ready for delivery yet) .

We will try our best to accede to your request.

Currently we only ship locally within Singapore

You can remark your preferred delivery date in the Order Note in the check-out page. We will endeavour to fulfil your order according to your preferred timing on a best effort basis but cannot guarantee that it can always be met.

The estimated delivery time for your order to be delivered to you depends on the area zone of your delivery address. You will receive an SMS/CALL from us at least one day before the date of delivery to notify you of your confirmed delivery time range.